Return, Refund & Cancellation Policy

Last Updated: 6th October 2026

ART & AURA accepts eligible returns within 7 days of delivery.

Customers must contact ART & AURA within 7 days of receiving the product to request a return.

A return may be accepted when:

• The product received is damaged.

• The wrong product has been delivered.

• The product has a manufacturing/workmanship defect.

• The product does not reasonably match the product ordered.

Customers should provide photographs/videos of the product and packaging when reporting damage or an incorrect item, on the same day/next day of delivery.

Returned products should be:

• Unused

• Unwashed

• Undamaged

• In their original condition

• Returned with original packaging and accessories, wherever applicable

Products showing signs of use, intentional damage or alteration may not qualify for return, subject to applicable law.

Customized or personalized products are generally not eligible for return merely because the customer changes their mind, except where the product is damaged, defective or incorrectly made by ART & AURA, subject to applicable law.

The website may identify products that are not eligible for change-of-mind returns due to their personalized, hygiene-sensitive or made-to-order nature.

The applicable return eligibility should be clearly displayed on the individual product page.

Once the returned product has been received and inspected, ART & AURA will communicate whether the return has been approved.

For an approved refund, the eligible amount will be processed through the original payment method or another permitted method, as applicable.

The actual time taken for the amount to appear in the customer's account may depend on the payment gateway and banking institution.

Order cancellation requests should be made as soon as possible.

Cancellation may be accepted before the order enters production/processing or before dispatch, as applicable.

Once a handmade/customized order has entered production or has been dispatched, cancellation may not be possible.

Any eligible refund will be processed according to the applicable refund procedure.